After your payment is made, please provide us immediately with the transaction number, ID and/or receipt number to verify your reservation.

Any incidental banking, processing, administrative costs and exchange differences thus incurred are for your account.

Your credit card will be required at check-in to guarantee payment of any incidental charges.

Guarantee Policy

For daily stays especially check in after 18:00 hours, one-night's room charge as Surety is required to guarantee your reservation, otherwise considered as " enquiry ".

During the special events (exhibitions, Rugby 7, WTO conference etc.), high seasons (from 15 March, April, till 10 May, from 15 September, October, till 11 November) or low availabilities (Fridays, Saturdays, day before/and public holidays), full payment upfront is anticiapted.

For monthly stays, 50% of one-month's security deposit is payable on your confirmation to reserve the accommodation.

The remaining 50% of one-month's security deposit and the monthly rent must be paid upfront in full amount upon check in.

Cancellation/Amendment Policy

For daily stays, one-night's room charge of the room booked will be levied for No Show or Cancel less than 48-hour pre-advice for low and shoulder seasons.

100% of the total payment might be levied for high season.

For monthly stays, the paid 50% security deposit will be forfeited for No Show or Cancel less than 15 calendar days pre-advice.

Amendment will be considered without charges depending on room availability.

I/We hereby agree with this Cancellation/Amendment Policy.

Refund Policy

Under advance notification of cancellation/amendment, the paid deposit is assuredly availed for your next stay at any time.

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